If a conversion fails
- Check that the file type matches the selected tool.
- Remove passwords, encryption, macros and embedded packages.
- Try a smaller file within the limit shown on the tool page.
- For an Office file, wait a few minutes and try once more if the worker is busy.
- Use a local desktop application if the document is sensitive or the result must preserve complex formatting.
Files cannot be recovered
Browser-only tools never send the selected file to the conversion API. Server jobs have no account or conversion history, and their files are deleted automatically. The operator cannot retrieve an expired job or restore a previous result.
Do not upload a file as a way to ask for help. There is no support team reviewing documents or failed jobs.
Security and legal contact
No public email or submission form is currently offered. A private security-reporting channel and the operator’s formal legal contact details still need to be published.